SHIPPING & RETURNS

Return & Exchange Policy

Returns:

You may return your product within 30 days of purchase for
a refund or exchange, provided it is unused, in its original
packaging, and in a resalable condition.
Return shipping costs are the responsibility of the customer
unless the return is due to a manufacturing defect or an
error on our part.

Refunds:

Once your returned item is received and inspected, we will
notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will
automatically be applied to your original method of payment.

Exchanges:

If you need to exchange your product for a different size or
model, please contact our customer service team to arrange
for an exchange.
Exchanges are subject to product availability and are the
discretion of the business director.

Exceptions:

Customized or personalized items may not be eligible for
return unless they are defective or damaged upon arrival.

Damaged or Defective Items:

In the rare event that your product arrives damaged or
defective, please contact us immediately to arrange for a
replacement or refund.
Note: This return and refund policy is subject to change
without prior notice. Please refer to our website or contact
us directly for the most up-to-date information.

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days after payment is received, unless otherwise stated.
Orders placed on weekends or public holidays will be processed on the next business day.
For custom-built, made-to-order, or specially sourced items, processing times may be longer. Estimated lead times will be communicated at the time of order.

2. Shipping Methods & Delivery Timeframes

We ship Australia-wide using reputable freight and courier providers.

Estimated delivery times (once dispatched):

Perth Metro: 1–3 business days
Regional WA: 2–5 business days
Interstate: 3–10 business days

Delivery times are estimates only and may vary due to carrier delays, weather, or peak periods.

3. Shipping Costs

Shipping costs are calculated at checkout or quoted separately for larger items.
Freight for bulky, heavy, or oversized equipment (including tail lifts and components) will be quoted on a case-by-case basis.
RMS reserves the right to contact you if additional freight charges apply due to location, access restrictions, or item size/weight.

4. Freight for Large Equipment

Tail lifts, machinery, and large components may be shipped via freight transport and may require:
- A commercial delivery address
- Forklift or unloading equipment on-site
It is the customer’s responsibility to ensure safe and suitable access for delivery.

5. Order Tracking

Tracking details will be provided once your order has been dispatched (where available).
Please allow up to 24 hours for tracking information to update.

6. Authority to Leave (ATL)

If you request Authority to Leave, RMS is not responsible for loss, theft, or damage once the item has been delivered.
Without ATL, delivery requires a signature at the nominated address.

7. Damaged or Lost Goods

Please inspect all deliveries upon receipt.
Any damage, missing items, or discrepancies must be reported to RMS within 48 hours of delivery.
Keep all packaging and provide photos to assist with claims.
RMS will assist with freight claims where applicable but is not responsible for delays or damage caused by third-party carriers.

8. Incorrect Address

Customers are responsible for providing accurate shipping details.
Additional charges may apply for re-delivery or address corrections.

9. Click & Collect (If Applicable)

Click & Collect is available by prior arrangement from our Perth location.
Customers will be notified when orders are ready for collection.

10. International Shipping

International shipping is not standard but may be available upon request.
Duties, taxes, and customs charges are the responsibility of the customer.